miércoles, 16 de diciembre de 2020

Despite headwinds, the customer experience is gaining momentum

 

The Signature, Business Insights is a selection of the best articles that will be of interest to you as CEO / Director or as someone interested in Marketing, IT, CRM or eCommerce. If you want to keep up with the latest news, click here.

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IT

Neo Factory: The State of Industry 4.0

Industry 4.0 initiatives are transforming factories in a myriad of industries, from aerospace and health care to plastics and shipping. However, why do so many Industry 4.0 initiatives at today's factories fail to scale? Silicon UK asks what are the key challenges to deliver the promises made by Industry 4.0?

 

 
it
 
 

Despite headwinds, the customer experience is gaining momentum

36% of French consumers relied more on customer service during the crisis. However, a majority of them have noticed a much better interaction, but are calling for tools that are even easier to use, according to a study published by Mitel and Sapio Research.

 
 

marketing
 

Dismissal: How far should we go to gather evidence on social networks?

At the very time when extracts from a private Facebook account can be produced to justify a dismissal, it is recalled that the right to evidence can justify an invasion of privacy. Indeed, this is not a blank check given to companies to collect evidence.

 
 

crm
 

What is the impact of Covid-19 on delivery habits?

SprintProject, in partnership with DB Schenker, FM Logistic, GS1-France and Savoye, publishes the 3rd edition of the barometer "Delivery Services: realities on the expectations of the French". This new edition reflects the evolution of behaviors, particularly on online purchasing.

 
 

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