jueves, 21 de julio de 2022

Energy companies are looking to improve the quality of customer service

 

The Signature, Business Insights is a selection of the best articles that will be of interest to you as CEO / Director or as someone interested in Marketing, IT, CRM or eCommerce. If you want to keep up with the latest news, click here.

Stories

 

 
IT

Sophos Sees Surge Of Ransomware Attacks Against Education Sector

Education sector is battling a significant increase in the number of ransomware attacks, and in some cases is taking months to recover

 

 
it
 
 

"Energy companies are looking to improve the quality of customer service"

Thomas Saint Hilaire, chief experience officer Odigo, a specialist in contact center as a service (CCaS) solutions takes stock of the transformation of the customer experience in the energy sector and discusses the digital tools that support it.

 
 

marketing
 

Hybrid work: towards a necessary framework?

Today, hybrid work alternating between distance and face-to-face work is becoming a reality. This new form of work organization is forcing companies to adapt.

 
 

crm
 

Instant transfer, PSD2: what impact on the innovation of electronic payment players?

More security, less fraud, a renewed payment experience... DSP2 and the instant transfer were supposed to bring about a major transformation, especially for payment service providers. But what is it really?

 
 

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Darktrace launches new family of security AI tools

If there's anything that the continuous increase in data breaches has shown us, it's that most organization's security teams can't keep up with the pace of modern threat actors through manual work alone.

Private 5G: Opportunity or Challenge for Telcos?

As we've all witnessed, 5G hasn't had much of an impact for consumers just yet. As a result, carriers have yet to reap many of the expected rewards, despite huge outlays to acquire rights to new RF spectrum and build out their network infrastructure.

The Metaverse Will Reshape Our Lives. Let's Make Sure It's for the Better

The U.S. Securities and Exchange Commission reports that in the first six months of 2022, the word metaverse appeared in regulatory filings more than 1,100 times. The previous year saw 260 mentions.

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