miércoles, 22 de junio de 2022

Omnichannel customer care becomes conversational and proactive

 

The Signature, Business Insights is a selection of the best articles that will be of interest to you as CEO / Director or as someone interested in Marketing, IT, CRM or eCommerce. If you want to keep up with the latest news, click here.

Storied

 

 
IT

Seven In 10 UK Businesses 'Planning 5G Deployments'

Research finds 70 pecent of UK businesses are using or plan to use 5G, as subscriptions predicted to hit 1 billion worldwide this year

 

 
it
 
 

Omnichannel customer care becomes conversational and proactive

Feedback management is innovating in order to be as close as possible to the customer's journey and on all the channels where he expresses himself.

 
 

marketing
 

[Excerpts] Successfully taking up a position in 7 steps

In this book, the authors Didier Durandy and Hugues de Poncins give us a maximum of advice on how to deal with the managerial and legal challenges faced by newcomers.

 
 

crm
 

Who are the finalists of the "Start me Up" Challenge?

On June 7, the jury of the KPMG X Fevad "Start me Up" Challenge met to study the applications of the start-ups that had submitted their applications.

 
 

Recommended  by our Editorial Chief

What is the American Data Privacy and Protection Act (ADPPA) and what it means to enterprises

When the bipartisan draft bill of the American Data Privacy and Protection Act (ADPPA) was released earlier this month, speculation abounded about the impact new data privacy requirements would have on enterprises in the US and beyond.

iOS 16—Apple Just Solved The Most Annoying Thing About The Internet

Apple'sAAPL +3.2% iOS 16 is about to solve one of the most annoying things about the internet with a new feature that will allow iPhone users to bypass the boxes that force you to spot the squares with trucks or street lights—CAPTCHAs.

If the Metaverse Is Left Unregulated, Companies Will Track Your Gaze and Emotions

The world's leading neurologists assembled in Seattle earlier this month for a Symposium on Eye Tracking Research and Applications. Sponsors of the event included Google and Reality Labs, a division of Meta Platforms, Inc...

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